Leveraging LinkedIn for Your Small Business
LinkedIn isn’t just for resumes anymore. Use these resources and tips to help your small business get the most out of this fast growing social media site.
PaySimple wins Silver Award for Customer Service
The PaySimple Customer Experience team won their 4th customer service award at the 2014 Stevie® Awards on Friday, February 21st, in the 8th Annual People’s Choice Stevie Awards for Sales & Customer Service in Las Vegas, Nevada. PaySimple won Silver for Best Use of Technology in Customer Service, an award that highlighted how systems like LiveOps, […]
Learning from Small Business Failures
Studies show that 50% of small business fail in the first five years. Whether or not your small business ultimately succeeds, chances are you’ve had failures along the way. Learn to learn from your mistakes, and know that you are not alone.
[eBook] The Ultimate Guide to Small Business Financial Management
Owning and operating a small business is a continuous uphill battle. You’re fighting the big guys to keep your business alive, tackling new obstacles each day, and staying busy trying to make your business successful. Knowing this, many people tend to focus on the percentage of small businesses that close shop each year, but it’s actually more valuable as […]
What the shift to EMV credit cards means for business owners
The date is set for a major change to the way we do commerce here in the United States. Starting in October of 2015, Visa and MasterCard will shift to EMV credit card technology to replace the swipe-and-sign system that we’re accustomed to today.
The EMV system, which is used widely in Europe and other parts of the world, makes it more difficult for criminals to obtain sensitive payment information and replicate transactions. Each EMV enabled “smart card” contains an embedded microchip and requires a PIN from the cardholder in order to complete a transaction. In other words, the microchip encrypts the smart card’s information, and the PIN adds another layer of protection for consumers; no PIN, no payment.
Can You Spot SPAM, Phishing & Other Malicious Email?
Research shows that small businesses are prime targets for malicious email attacks. These tips help you identify and safely deal with suspicious email before it can infect your computers, spread throughout your network, and compromise your personal information, and your customers’ personal information.
How chargebacks can protect your business
A recent meeting with a business partner spurred an interesting conversation about chargebacks. While chargebacks are a pretty common topic in our line of work, this time it touched on a notion that I hadn’t really considered before – how the risk of chargebacks can actually protect a business.
Ask your customers to ‘go steady’ with recurring billing
Ahhh, Valentine’s Day. The Hallmark occasion conveniently nestled between the holiday season, birthdays and anniversaries, ensuring you don’t have to wait too long before coming up with yet another gift idea for your significant other. Contrived, yes, but we go through the motions in the name of love.
In recognition of Valentine’s Day, we wanted to take the opportunity to discuss recurring billing; a payment acceptance method that helps you achieve steady relationships with your customers. Recurring billing is convenient, low-maintenance, and reliable in its ability to automatically debit your customers’ credit cards or bank accounts for ongoing services, such as gym memberships, educational fees, or medical payment plans.
5 Tips for Proper Handling of Customer Credit Card Account Information
Editor’s Note: This post was originally published in December 2011 and has been completely revamped and updated for accuracy and comprehensiveness. With the recent data breaches at Target and, Neiman Marcus that put credit card and other personal information in jeopardy for thousands of customers, everyone is becoming more concerned with how businesses handle their […]
