When Open Dental introduced its PaySimple integration, it gave practices the power to simplify their billing and provide more payment options to patients. Read on to learn how Larson Dental has reduced payment processing time and saved money on credit card processing fees by leveraging the PaySimple + Open Dental integration.

Background

The payment processing issues that Larson Dental was experiencing are familiar to many practices:

  • Flexibility in payment options: They wanted to offer multiple payment options to customers, including secure ACH, credit card, debit card, check, and cash transactions. They needed to be able to accept payments in person or via online payment forms, as well as easy-to-set-up automated payment plans.
  • Predictable credit card processing fees: Larson Dental wanted to eliminate the ambiguity around different fees and knowing exactly how much they would earn with each transaction.
  • Too much time spent on payment management: Larson Dental wanted a snapshot of their financial health in real time for better cash flow management and revenue reporting. They wanted a payment solution that integrated with their practice management software to eliminate repetitive, manual data entry with every transaction. In turn, their transactions would be automatically synced and available in Open Dental.
  • Data security: Larson Dental needed to securely store all patient financial data, protected with the highest data security and encryption standards. They didn’t want to worry about exposing vulnerable patient information when processing digital payments.

Solution

A payment solution fully integrated with Open Dental would give Larson Dental the ability to automate customer billing and accept a variety of payment methods. Additionally, Larson Dental needed to manage patient information without leaving the Open Dental platform. Dr. Larson tested a handful of solutions, but none offered exactly what he needed.

When his practice switched to Open Dental in 2016, he soon discovered that the PaySimple integration offered exactly what they had been looking for, all within the Open Dental platform.

With PaySimple, we save an average of 15-20 seconds processing each payment, eliminating unnecessary steps as well as errors that can happen when manually processing credit cards. We can now also offer patients an ACH payment option, which gives them greater flexibility to pay the way they prefer.”

Dr. Cory Larson, DDS.      

Dr. Larson and his team also appreciate how PaySimple empowers patients to pay in many different ways—including online. “The fact that we can set up an online payment form linked from our website is an added value,” he says. “This helps us make it even more convenient for patients to pay, and prevents us from having to follow up on as many missed payments.”

About Larson Dental

Larson Dental is a fourth-generation dental practice that has been serving thousands of Minneapolis-area patients for more than 100 years. With two partners, an associate dentist, six hygienists, and five front-office personnel, Larson Dental’s 20 person staff serves customers with professionalism and care.

Read more about their success in the full case study.

Partnerships that Work

Open Dental and PaySimple are proud to support practices like Larson Dental. The partnership has led to greater cost and time savings for customers, as well as a more flexible and powerful payment experience for both dental practices and their patients.

Ready to learn more about PaySimple’s integrated partner program? Read about the benefits here.

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