- SaaS Company
- Small Business
DENVER, COLORADO – February 22, 2021 – PaySimple, an EverCommerce company, was presented with a Silver Stevie® Award in the Sales & Customer Service category in the 15th annual Stevie Awards for Sales & Customer Service last night.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners will be recognized during a virtual awards ceremony on April 14.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.
In recent years PaySimple’s product offering and customer base has grown following multiple business acquisitions and the expansion of the business’ integrated payment channel. These events have led all departments to overcome new challenges, but none more notable than that of the Customer Service Department. Results of the acquisitions and product expansion increased the PaySimple customer base to 25,000 from 17,000 prior. Dedication from the customer service teams and strong executive leadership enabled PaySimple to provide exceptional and scalable support. Throughout 2019 PaySimple’s support teams averaged a 71% NPS score, beating industry customer service rating standards in the market.
“We are honored to be recipients of the Silver Stevie Award for Service in recognition of the dedication, perseverance, and teamwork that our team demonstrated this year. While embracing our company growth, the service team remained committed to focusing on the success of our customers by providing a white-glove service experience, while simultaneously embracing new processes and scaling the operations,” said PaySimple Senior Vice President of Customer Experience, Leah Bowes. “We are thrilled to add another Silver Stevie Award to our growing collection of Silver and Bronze awards.”
In addition to receiving record high NPS scores, PaySimple customer support retained 120 at-risk accounts through high levels of service. Retaining such results are truly commendable considering increases in customer volume and new processes the team took on to deliver white-glove support at scale.
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
PaySimple is the leading payment management solution for service-based businesses, powering the cashflow of over 20,000 companies in the United States. PaySimple partners with businesses to drive growth with flexible payment and billing solutions such as credit card, debit card, ACH transfers, recurring billing, and online payment, and offers personalized customer service to suit their unique and varied needs. PaySimple offers an all-in-one payment, billing and customer management solution. For more information visit www.paysimple.com.
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 500,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.
Learn more at EverCommerce.com.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.