Partnership Overview

PaySimple, an iSalus integrated partner, offers an all-in-one digital statement and payment solution that increases the number of payment points before, during and after the patient visit. Powered by PaySimple, all information is securely stored with PCI compliant systems, so patients know their payment information is safe with you. Start taking payments today.

Payment Resources

Credit Card Payments: Worldpay iQ Payment Processing

Worldpay iQ is a robust, easy-to-use, self-service and reporting tool for your payment processing data with both mobile and desktop access.

Watch a quick video to learn more about Worldpay iQ.

To set up an account and log in to iQ:

Once you log in, you’ll be able to access your monthly statements, view transactions, and setup your account to receive real-time notifications of deposits, disputes, and more.

For questions about the functionality of the iQ solution, reach out to Worldpay’s dedicated team at 833-534-8422.

ACH Payment Billing

In order to process payments through ACH, you will be billed a monthly ACH processing fee for all transactions that are completed through PaySimple. Your business is billed around the 10th of the month for transactions processed in the previous month, and the fees are debited from your business bank account from which your monthly credit card fees are also billed.

As an example, for transactions that process in July, you can expect to be billed around the 10th of August.

The billing contact on your account will receive an ACH statement via email detailing the number of transactions processed for the previous month and the total amount that was automatically debited from your account. Details and explanations of each fee at the bottom of the statement.

PCI Compliance

The PCI Data Security Standard (PCI DSS) is a framework designed to ensure that all merchants that accept, process, store or transmit credit card information maintain a secure environment.

PaySimple is a Level 1 PCI DSS certified service provider. By partnering with PaySimple, we take care of most of the PCI requirements, but we cannot certify PCI Compliance for you. To certify and remain compliant, you are required to complete the certification process now and on an annual basis moving forward.

To learn more about PCI Compliance and PaySimple’s compliance support:

Important Note

If you do not complete the certification process to achieve compliance within 60 days, your credit card processor will assess a monthly non-compliance fee consistent with your pricing schedule until you’ve met this requirement.

To complete the PCI Compliance Certification:

For more information or questions about the PCI program, contact Worldpay’s dedicated PCI Specialty Team by email at or by phone at 833-534-8422.

iSalus Resources

Credit Card Processing Details

Automated Statement Processing – DataMedia

About MyMedicalLocker

Key Contacts

PaySimple Contact

Call us at 800-466-0992 (Option 2) or email us at

iSalus Contact

Call us at 1-888-280-6678 or email us at

PaySimple Online Help Center

Need help? Our Online Help Center can help you with any assistance you might need.

Check Our Help Center

iSalus Support Center

Do you need assistance? iSalus Support Center has the answers you are looking for.

Check iSalus Help Center