In order to assist you in completing the questionnaire as easily and quickly as possible, your credit card processor, NAB, has partnered with a company called Security Metrics to offer you an electronically-guided version of the survey. Please Note: If you do not achieve compliance, your credit card processor will assess a monthly non-compliance fee of $24.95 until you've met this requirement. To begin your annual compliance certification, please follow the steps below:
Most merchants are able to complete the questionnaire in about 20 minutes, but you can stop and save your work at any time. Because the major credit card brands take PCI compliance very seriously, there may be a fee associated with not completing the questionnaire each year.
If you have any questions as you are completing the questionnaire, Security Metrics has a dedicated team to assist you 24 hours/day. They can be reached at 801-705-5606. If you have any other questions about your account, please contact our Customer Care team at 800-466-0992, option 2 or chat with us from within your account.
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