Your PaySimple Guide to PCI Compliance

As a PaySimple customer, achieving PCI Compliance is Easy.

Just follow the step-by-step guide below:

Determine the type of certification form you will need to complete by answering "yes" or "no" to the following questions:

  • I have a MOTO (Mail Order/Telephone Order/E-commerce Order) merchant account and handle only card-not-present transactions (a card is not physically swiped through a swipe machine).
  • I process fewer than 20,000 e-commerce credit card transactions per year, and fewer than one million total credit card transactions per year.
  • I enter all transactions directly into PaySimple, and do not have any computer files that contain sensitive cardholder data (credit card numbers, etc.)
  • Any documents containing credit card numbers stored by my company, such as authorization forms, are in paper format only.
  • My company does not use the PaySimple API for any advanced integrations.

If you answered "yes" to all the above questions, you are a Level 4 MOTO merchant and qualify to use the simple Self-Assessment Certification Form (SAQ-A).

  • Download the SAQ-A Compliance form and review your internal security policy to ensure they address all items in the SAQ-A. Make sure to continually enforce compliance with these policies.
  • Download a sample template if you are creating a security policy for the first time
  • Complete the SAQ-A Compliance form and digitally sign it.
  • Save the digitally signed .pdf to your computer.
  • Login to PaySimple and go to the Help Center to 'Open a Ticket, select 'PCI Compliance' as the Category, and upload this form securely. (Alternately, you can print the form, hand sign it, and fax it to our secure fax line: (303) 395-1437.)
  • Important Note: Please do not use the "Submit Form" button in the .pdf form. We must receive the signed copies.

    That's all there is to it!

If you answered "no" to any of the questions, please look at NPC PCI Compliance Brochure to learn more about the right program for your business and the steps to complete the appropriate documents. If you need help, please contact Customer Care by calling 800-466-0992 Option 2, or starting a Chat, or accessing the Help Center while logged into PaySimple and opening a ticket.

Key Things to Note for a Successfully Completed Compliance Form:

Every question has a response: The response is either "Yes" or "N/A" with a corresponding explanation of why that question is not applicable.

**If you feel you need to answer "No" to any questions on the form, please call us and we'll help you work through the issue.

The compliance form has been signed and dated

Every page has been printed and faxed to PaySimple at 303-395-1437.


Thank for your taking the time to ensure your compliance. If you have any questions, feel free to contact Customer Care at 800-466-0992 Option 2, or click the "Support Request" button on the top right.

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