Report Abuse

PaySimple does all it can to prevent abuse and infringement of rights by merchants using its service, web payments pages, customer portals, booking page websites, and automated system emails. However, due to the fact that much of this content is uploaded and controlled by users, PaySimple does not have control over all content that is uploaded and subsequently displayed, nor does PaySimple have control of all email addresses to which system email is directed.

If you have a complaint regarding any content uploaded to a PaySimple website by any user, or email received from a PaySimple server sent on behalf of a PaySimple merchant, or any other violation of PaySimple’s Acceptable Use Policy, please notify PaySimple so that it can be dealt with immediately.

Please follow the instructions below to report abuse related to any PaySimple hosted web payment page, customer portal, or booking page website, or any PaySimple system generated email.

To report SPAM generated by a PaySimple Server:

Send an email to abuse@paysimple.com that contains the following information:

  • "SPAM Abuse Report" in the email subject line
  • Your full name (and Company Name, if applicable)
  • Your mailing address
  • Your email address
  • A phone number where you can be reached during regular business hours
  • A copy of any email you believe to be SPAM (please attach the email so the headers can be examined.)

To report impersonation on a PaySimple hosted page or site:

If you believe that a PaySimple web payment page, customer portal, or booking page website is being used to unlawfully impersonate your company or otherwise improperly portray itself as an authorized representative of your company, pleases send an email to abuse@paysimple.com that contains the following information:

  • "Impersonation Abuse Report" in the email subject line
  • Your full name and title
  • Your Company Name
  • Your mailing address
  • Your email address
  • A phone number where you can be reached during regular business hours
  • The URL(s) of the page or pages you believe to contain fraudulent or unauthorized information
  • A clear description of why you believe the noted pages constitute impersonation of your company

To report Copyright/Trademark Infringement on a Web Payment Page or Booking Page Website hosted by PaySimple:

Mail your complaint to:

PaySimple, Inc.
Abuse Department
1515 Wynkoop Street, Suite 250
Denver, CO 80202

(You may also email your complaint to abuse@paysimple.com, but PaySimple must receive a signed complaint in order to act on it, and to resolve the reported copyright/trademark issue.)

Your complaint must include:

  • Your full name (and Company Name, if applicable)
  • Your mailing address
  • Your email address
  • A phone number where you can be reached during regular business hours
  • The URL(s) of the page or pages you believe to be infringing your copyright or trademark.
  • The name of the businesses allegedly infringing the copyright/trademark (or the company name displayed on the PaySimple hosted page(s) for the alleged infringer).
  • A clear explanation of how and why you believe that your copyrighted/trademarked property has been infringed. This may include:
    • USPTO registration numbers for any owned trademarks or tradenames you believe are being infringed upon.
    • URLs for your web pages that you believe have been reproduced (or you believe elements from have been reproduced) without your authorization.
    • Any other proof of ownership for content you believe is being infringed.
    • Date of first use of any content your believe is being infringed.
  • The following attestation language:
    • By submitting this notice, I declare that I have a good faith belief that use of the copyrighted/trademarked content described above, in the complaint matter, is not authorized by the copyright/trademark owner, it's agent, or the law. I also declare the information in this notice is accurate. And, I declare under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the exclusive copyright/trademark that is allegedly infringed.
  • The letter must be signed by the copyright /trademark owner, or an authorized agent of the copyright /trademark owner.

To report any other type of abuse:

Send an email to abuse@paysimple.com, that contains the following information:

  • “Abuse Report” in the email subject line
  • Your full name (and Company Name, if applicable)
  • Your mailing address
  • Your email address
  • A phone number where you can be reached during regular business hours
  • The URL(s) of the page or pages you believe constitute abuse (if applicable)
  • The name of the businesses responsible for the alleged abuse (or the company name displayed on the PaySimple hosted page(s) for the alleged abuser)
  • A full description of the abuse
  • A statement of the remedial action you would like PaySimple to take

PaySimple takes abuse of its systems very seriously, and will investigate all complaints received and will take appropriate action where warranted. However, note that remedies to abuse reports are made at PaySimple’s sole discretion. Receipt of a complaint is no guarantee that PaySimple will take the action requested, or that PaySimple will take any action at all.

There is no confidentiality promised or implied for any report of abuse, in any form, made to PaySimple. PaySimple may, at its sole discretion and without any notification to the reporting party, share any report of abuse with the PaySimple Customer against which it was lodged, with legal counsel, with law enforcement, or with any other third party.

Additionally, all official responses to abuse complaints will be made in writing or via email from abuse@paysimple.com. Any verbal communications from PaySimple employees, or any correspondence from PaySimple employees using an alternate email address, MAY NOT be relied upon as official responses or promises of action of any type.

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