At the beginning of all of our quarterly board meetings I spend the first few minutes giving a high-level overview of where we are as a company. It is always my intent to give my board the most honest and transparent view of our current position.
Without intending to be repetitive, I usually start the meeting by saying some variation of this, “Although we continue to have our challenges and have a ton of room to grow, PaySimple has never been in a better place than where we are today.”
Consistently starting a board meeting by saying, “PaySimple has never been in a better place” can certainly appear that the CEO is looking at the world through rose-colored glasses. However, there is actually nothing optimistic or rose colored about that statement.
Every day we learn and grow energetically — both personally and as organizations. Each day our view of the world, and our knowledge of who we are and what we can accomplish, grows. The lessons and experiences gained daily cannot be taken away; they only build upon themselves.
One of the greatest attributes of the PaySimple team is that we are consistently taking the info we learned yesterday and applying it to today. Every single day our return on knowledge (ROK) increases. Even if at a given point in time the raw results don’t appear better, I am certain we are a better organization than we were yesterday, last quarter or last year.
We will continue to make mistakes and continue to have our challenges, but we will always move the energy forward. The collective knowledge we gain through our growth and our struggles will continue to make us a better company.
In 90 days, 180 days and one year from now, I am certain I will be able to begin our board meeting and authentically say , “we are at the best place as an organization that we have ever been”…. and I will mean it.
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