How much gratitude do we express in our daily lives? To our family? To our friends? To our colleagues? To our top customers? To our high-maintenance customers?
I’d venture to guess not enough. I am constantly amazed at how often we fail to be grateful for what we have and instead focus on the challenges or what’s missing. A well known author awakened this realization for me and provoked me to pour my daily glass of gratitude:
‘If you change the way you look at things, the things you look at change.’
– Wayne Dyer
This philosophy comes in handy when there are difficult situations relating to interaction with our clients. I strive to be grateful that our customers are engaged enough to let us know how they feel about our product and customer service, positive or negative. This has helped shape our development and contribute to our success, for which I am equally grateful.
If you are having trouble tuning in to gratitude, visit youtube.com and run a quick search on Randy Pausch for videos of the Professors lectures, including his last. Or, pick up a copy of his recently published book entitled The Last Lecture. The Carnegie Mellon Professor became an overnight inspirational speaker when he learned of his diagnosis of terminal pancreatic cancer. It may just help you start pouring your daily cup of gratitude.