Read More »
Hopefully your holiday season (and your whole year’s) sales are going well enough that you can take some time to join the buying party and select the perfect gifts for everyone on your small business gift list. From employees, to customers, to vendors, service providers, investors, and promoters, the following collections will help you select something special, in any price range, for each and every one.
Read More »
Your recurring giving program will likely become a critical part of your fundraising efforts, so it is important to understand how you will manage it before you implement.
We’ve highlighted three technical elements you should consider as you set your organization up to receive recurring donations.Read More »
Read More »
Small business charitable giving can work to help your company as well as the causes you support. A 2013 study found that 90 percent of those asked said they would be more likely to trust and be loyal to a company that supported a cause. Today is #GivingTuesday, and a chance to take a short break from the shopping and selling to concentrate on how your small business can give back this holiday season and throughout the coming year.
Customer service means different things to different businesses. It’s an often-overlooked element of a business that should never be an afterthought when considering the importance of your customer to your business.Read More »
Read More »
One of the biggest security threats small businesses like yours, and companies of all sizes, face on a day-to-day basis is phishing. To help you and your team stay security-focused and phishing-aware this holiday season and all year long, print and hang this Phish Catching Security Turkey to remind you of best practices for spotting phishing email and for keeping yourself, and your small business, safe and secure.
We recently posted an article highlighting 5 ways to use a [Book Now] button to drive more online appointments. If your business is newer to online appointment booking, we recommend checking out that post. It will help you build a great foundation for online appointment booking and will help get the word out to your customers. If you are ready to take it to the next level, read on!Read More »
Well small business owners…how are you doing on your vacation this year? Have you grabbed a few long weekends? Did you take an extended summer vacation? Thanksgiving is next week, are you taking some time off then? (And, I don’t mean a few hours to eat turkey and pie.) How about Christmas, New Year’s Day, Kwanzaa maybe?
No? Well you may not be rested and relaxed, but you are not alone. Small business owners are even more vacation deprived than the general working population. According to a recent survey conducted by Constant Contact, 43% of small business owners report not taking vacations, 56% report feeling like they can’t be away from their business, 51% report not having enough time to focus on themselves, and 40% report not spending as much time with friends and family as they would like.
So how do you go about actually making the time to take a vacation? The key to finding opportunities for down time is truly understanding all of your businesses processes and procedures, how you are currently managing (or doing) each one, and where you have opportunity to delegate.Read More »
There are many small business owners who run an entire company out of their head—even if they have a dedicated, capable, and responsible team. It’s a hard habit to break; but it is one worth augmenting if not ditching all together. If you’re the only one who understands how key business processes are accomplished, then you’re the only one who can improve them. That’s not ideal— you can’t help but fall victim to your own cognitive biases, so when it comes to process optimization, two or three or four heads are definitely better than one.
That’s where business process mapping, and associated business process modeling, comes into play. First, it helps you get all your key processes documented so that everyone in your company can understand them, and can understand the role they play. Second, it clearly highlights where responsibilities fall in your company, and can expose overworked team members (likely yourself as the small business owner), and underutilized talent. And third, it helps to identify inefficiencies that can be remediated to help your small business operate optimally.Read More »
We’ve created this short guide to use when planning your approach for the holidays. Use this guide to help you:
- Get ready for the holiday season
- Be proactive about your cash flow
- Communicate your plan to your customers, friends, and family
- Set yourself up for success in the New Year Read More »