Luigi Frascarelli

6 Ways We’re Using a Book Club to Improve Customer Experience

Posted by Luigi Frascarelli on September 6, 2015 in Leadership

stack of hardcover books

One of the most important things that I do as the leader of the PaySimple Customer Success team is enable and empower the individuals on my team to be leaders in their roles. Everyone, regardless of official title, has the ability to be a leader.

We started a Customer Success book club this year to improve collaboration and communication among our team and to develop and grow individually so that we can better serve our customers.

Read More »
Amy Wigginton

How Will the EMV Change Impact My Business?

Posted by Amy Wigginton on September 2, 2015 in Compliance and Security

red-yellow-green boxes-high-low-no-risk

EMV is coming! But what does that mean for you, specifically if you’re a service-based business?  There’s a lot of information out there and it can be confusing to assess the impact this change to EMV chip cards may—or may not—have on your service-based business. So let’s start with some of the basics.

Why is EMV being introduced?

Read More »
Lisa Hephner

Tips for Launching a Small Business Website

Posted by Lisa Hephner on September 1, 2015 in Tip of the Week

Though 97% of consumers search online for products and services, according to the 2014 SCORE Customer Friendly Websites infographic , only 51% of small businesses had websites. A newer January, 2015 survey of over 14 million businesses (of all sizes) by the US Census bureau paints an even more astounding picture, reporting that only 24.8% of them have websites.

If your business falls in that 49% (or 75.2%!) without an online presence, ditch the excuses and get a website. You really do need one, even if your business has only a local or regional customer base, and for as little as $12 up-front and a bit of time, you can do it.

Read More »
Sarah Jordan

PayPal Increases Merchant Processing Fees

Posted by Sarah Jordan on August 31, 2015 in Accepting Payments, Products and Innovation

pay online image of keyboard

PayPal announced to merchants that as of October 1st, it will be increasing merchant processing rates to a flat 2.9% + 30 cents on domestic transactions. This is one of PayPal’s first big moves to increase revenue since its split from eBay last July.

While the increase will affect only a small portion of PayPal’s portfolio, it is projected to increase annual revenue by $10 million. The change affects the “middle class” of businesses, touching neither the largest nor smallest merchant accounts. This middle class often pays a heftier volume of transaction fees as a percentage of sales; they are large enough to be processing a significant volume of credit card transactions, but not large enough to be able negotiate lower rates with a behemoth like PayPal.

Read More »
Eric Remer

Create Without Doubt | CEO’s Corner

Posted by Eric Remer on August 31, 2015 in Leadership

A little known secret about creation is that even the best creators doubt themselves in the process of creation.  At first they get excited about the desire to create something and what it will feel like when their desire becomes a reality.


Read More »
Lisa Hephner

11 Mobile Email Statistics Your Small Business Should Know & How to Take Advantage of Them

Posted by Lisa Hephner on August 25, 2015 in Tip of the Week

Even with the growth of Chat, text messaging, and other social media messaging, email is still the primary means of business communication. According to a recent report from technology market research firm the Radicati Group, there were 4.1 billion worldwide email accounts in 2014 and that number is predicted to grow to 5.2 billion by the end of 2018. And, while consumer email is actually slowing down (in favor of social media, text messaging, and other non-email online methods), business email is growing– From 108.7 billion business emails per day in 2014 to an expected 139.4 billion emails per day in 2018. This equates to business users receiving 121 emails a day in 2014 (excluding those removed by SPAM filters), which is expected to grow to 140 emails a day by 2018.

That’s a lot of email! But, it doesn’t mean businesses people are sitting at their desks all day answering email on a computer. Increasingly, email is being read, responded to, and acted upon using mobile devices.

Read More »
Eric Remer

Hold Your Space | CEO’s Corner

Posted by Eric Remer on August 24, 2015 in Leadership

I remember the exact day I decided to never let another person’s actions dictate how I feel.  I was in a meeting with the CEO of one of our biggest partners who, at the time, held a disproportionately large part of our business. The CEO was rude, smug and completely unreasonable. He frustrated and angered me to the point that I literally couldn’t speak. I allowed that moment to get the best of me and completely lost my space. Rather than calmly and thoughtfully engaging in an effective dialogue, I had to use all of my energy to just sit there quietly and not completely lose my shit.

smooth-rock-centered-in circles-sand

Read More »
Matt NeSmith

5 Ways to Promote Your Business Online and Reach New Customers

Posted by Matt NeSmith on August 20, 2015 in Small Business

Image of computer with graph affected by promoting your business online.

If you’re a new company starting out or you’ve established yourself for some time now, there is always an opportunity to expand the reach of your business.

Every day, more and more searches for the services your business provides are occurring on a digital platform. These searches are also showing an increase in local intent as consumers are looking for businesses in their geographic area. Just in the last year, searches that included the phrase near me in the search term have almost doubled.

Read More »
Jessie Van Gundel

Protect Your Business by Protecting Your Intellectual Property

Posted by Jessie Van Gundel on August 19, 2015 in Small Business

Michael Feigin, Patent Lawyer

By working for patent and trademark law firms in Livingston and Clifton, New Jersey, he received extensive training from patent attorneys and veterans of the AT&T patent department. Then, Michael decided to open his own practice in August of 2007.

Many small business owners don’t know where to start when it comes to protecting things like their business logo. I asked Michael some common questions to shed some light on the basics of intellectual property protection:

Read More »