Even with the growth of Chat, text messaging, and other social media messaging, email is still the primary means of business communication. According to a recent report from technology market research firm the Radicati Group, there were 4.1 billion worldwide email accounts in 2014 and that number is predicted to grow to 5.2 billion by the end of 2018. And, while consumer email is actually slowing down (in favor of social media, text messaging, and other non-email online methods), business email is growing– From 108.7 billion business emails per day in 2014 to an expected 139.4 billion emails per day in 2018. This equates to business users receiving 121 emails a day in 2014 (excluding those removed by SPAM filters), which is expected to grow to 140 emails a day by 2018.
That’s a lot of email! But, it doesn’t mean businesses people are sitting at their desks all day answering email on a computer. Increasingly, email is being read, responded to, and acted upon using mobile devices.
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