Lisa Hephner

How to Make a Small Business Employee Handbook

Posted by in Tip of the Week

When you first started your business you were likely the only employee, and were focused on doing the work necessary to get and keep satisfied customers and to grow your business. As your business did start to grow, you probably needed help and hired people to fill your gaps on a full or part time basis. With only a couple of employees, it was easy to keep things such as sick time, vacations, and workplace conduct informally regulated. However, there comes a point where even in the most friendly, family-oriented work environment, things need to be put in writing—even if only to be sure that everyone is on the same page regarding expectations and consequences.

The best way to do this is with an Employee Handbook. It can be as simple as a one-sheet set of rules that outline what you expect of your employees in terms of their work practices, office behavior, and treatment of customers and the consequences for non-adherence. The Business Owners Tool Kit provides a sample work rules sheet that you can download here. (You’ll need to provide an email address to register and download the form.) For an overview of what to consider when creating these rules, read their General Work Rules overview.

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Erik Dolan-Del Vecchio

5 Reasons Small Businesses Should Partner With A Charity

Posted by in Small Business Shortcuts

Partner with a Charity

For many small businesses, the decision to partner with a charity may seem outlandish. After all, they’re focused on growing margins, attracting talent and building their business. When sales are precious and revenue growth is critical, it seems counterintuitive to partner with a charity. But on top of supporting something you and your customers believe in, many small businesses find that partnering with a charity expands marketing opportunities, helps the company better connect with customers and creates important networking opportunities.

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Lisa Hephner

Small Business Tips for Dealing with Robocalls and Other Unwanted Callers

Posted by in Tip of the Week


If it seems like these calls are getting more persistent and more frequent, you’re not growing increasingly intolerant; you’re right. According to the YouMail Robocall Index, 1.3 billion robocalls were placed in the US in June 2015 and 2.5 billion calls placed in April, 2017—that’s almost double!

Don’t sit back and take the call, learn how to fight back. Use these tips to unmask these callers, block them, or just turn the tables, mess with them, and laugh.

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