Lisa Hephner

5 Videos: Small Business Problem Solving Experiments & Techniques

Posted by in Tip of the Week


One of the most effective things you can do to ensure productive problem solving (regardless of whether you do it yourself or with your team) is to begin with exercises that expose predispositions and blind spots as well as thought patterns that may be advantageous or detrimental to developing the best possible solutions to small business problems. The following five videos highlight experiments and techniques that will help you do just that.

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Dustin Seitz

How to Build Your Business Around Customer Engagement

Posted by in Customer Experience

Build Your Business Around Customer Engagement

Customer engagement often happens, on some level naturally, and without much thought. It comes from the core of who you are and what your business stands for and may look a number of different ways. Maybe you always remember to ask about your customer’s kid at school in Montana, or maybe you keep a database of birthdays to send your customers a special note or coupon when theirs rolls around. These things all “count” when it comes to customer engagement, but there is some value in taking a more organized approach.

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Lisa Hephner

Share Your Story & Hone Your Skills by Participating in National Small Business Week Events

Posted by in Tip of the Week


PaySimple champions small businesses because we know that small business owners are super heroes who deserve accolades all year long. This week (April 30 – May-6, 2017) is National Small Business Week, a time when everyone is prompted to think about the contributions small businesses make to their communities. (And just to make it official, President Trump proclaimed it so.) It is also an opportunity for small business owners to come together to celebrate their accomplishments, and to share the secrets of their successes with each other.

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Lisa Hephner

10 TED Talks for Small Business Owners and Entrepreneurs

Posted by in Tip of the Week


While a TED Talk can be anything from a music performance to a comedy performance, to a serious lecture on the future of humanity, many are either business or technology related and provide helpful advice for small business owners in a variety of industries. If you can’t make it to a live event, check out the following 10 TED Talks, carefully curated by me, that provide insights, advice, and strategies that will help make your small business a success.

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Lisa Hephner

5 Ways Public Libraries Can Benefit Your Small Business

Posted by in Tip of the Week


This week (April 9 -15, 2017) is National Library Week, and today (April 11) is National Library Workers Day. While both are cause for celebration of all the meaningful contributions that public libraries make to our communities, they also present an opportunity to highlight how your local library can provide valuable tools and resources that your small business can leverage (often for free) for a wide variety of sales, marketing, research, and other business needs.

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Jessie Van Gundel

How to Build Reliable Cash Flow

Posted by in Accepting Payments, Small Business Hacks


Cash flow can be one of the most stressful components when building a business. Many business owners feel “foggy” or unclear about where they stand in their finances on a day-to-day basis. While this is a normal feeling, it’s not a feeling you want to hang onto for long. The longer you put off getting a handle on your finances, the more overwhelming it will feel to wrangle in all the components of your monthly cash flow.

Making time to understand and organize your finances will help set the foundation for revenue growth in the future. If you’re not sure where to start, we’ve highlighted some key areas that can help you gain a feeling of control over your business.

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