With mobile payments expected to reach $142 billion by 2019[i], there is a lot of untapped opportunity in the small business community. Your customers are using their phones and other mobile devices for everything, from connecting with friends to scheduling appointments, to shopping and paying online. Meeting your customers where they are might just be what sets you apart from your competition. 67% of SMBs surveyed by pymts.com have no immediate plans to move to a cloud-based (available anywhere) payment processing solution.[ii] With that said, there sits a lot of opportunity for service businesses to slide in and offer state-of-the-art payment options.
Many service businesses are content with online forms, recurring billing programs, or collecting payments manually (mailed checks or processing cards on the spot), but what if you need a mobile solution to accept credit cards as well? What factors are important for your business type and what solutions will offer the best experience for your clients?
There are a number of things to consider when on the search for a mobile processing solution. One major thing to keep in mind is that many popular solutions were created with retail businesses in mind, rather than service businesses. This has a big impact on the way customer data is managed.
Since PaySimple was built with service commerce in mind, we pulled together the information that our customers found the most helpful when looking for the right mobile solution to manage their customer database as well as process payments.