Amanda Jurgens

A Behind-the-Scenes Tour of Our Brand New Help Center

Posted by in Products and Innovation

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Our goal has always been to help our customers grow their businesses. PaySimple was built to make running a business easier. The more our customers use our platform, the more time they’ll save and the more they’ll improve their cash flow, making their lives less stressful and their business more profitable. But…

We know our customers are busy, they don’t always work traditional business hours, and they might have questions that come up outside of our service hours. So with that in mind, we decided one of the best ways to help our customers grow their businesses was for us to go above and beyond traditional customer service. We knew that if we made the resources and information we’ve built over the years easy to search, find and use—we’d be giving both our award-winning customer service team better tools to support and our customers better resources to succeed.

We’re excited to announce that our brand new Help Center has launched, offering our customers 24/7 support at their fingertips. Whether our customers want to make a call, chat us, or find information on their own—they’ll be able to get the help they want, the way they want it.

Check out this behind-the-scenes video tour of the new PaySimple Help Center

Already a customer? The new Help Center is a click away whenever you’re logged into your PaySimple account, just look for the Help icon in the top right.

Amanda Jurgens

Amanda Jurgens

Amanda is the Marketing Automation Manager at PaySimple responsible for email marketing strategy, development and optimization. In addition to a well-executed marketing campaign, Amanda loves outdoor activities in all of Colorado’s seasons, dog kisses and concerts.

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