How to Reset a Forgotten Password

Watch the video below and see how it’s done, then follow the step-by-step instructions below.

A confirmation box appears informing you that a temporary password has been emailed. Click the OK button to close the Window

You are returned to the Log-In screen.
Check your email for a temporary password. The email you receive should be similar to the one below.

Highlight the temporary password, and click Cntrl+C to copy it, or click the copy button in the toolbar.
Return to the PaySimple Log-in page, and enter your user name in the top field and paste the temporary password in the bottom field by clicking Cntrl + V. Click the Log-In button.
A Change Password screen appears, as shown below.

Click Cntrl + V to paste the temporary password in the Old Password field.
Enter a new password you’ll remember in the New Password field
Note: You must use a strong password that is at least 8 characters long, and includes at least one capital letter, one
lowercase letter and one number.
Re-type it in the Confirm New Password field.
Click the Change Password button.
If both passwords meet the requriements, and they match, you’ll be returned to the Log-In screen and see a success message
Now, enter your user name in the top field, and the password you just created in the bottom field and click the Log-In button.

You should now be successfully logged into PaySimple.
Note: It is very important that you follow this process if you forget your password. After 4 consecutive failed log-in attempts, your account will be locked. In such a case, the Master User on your account can reset your password. If you are the Master User, you will need to contact PaySimple Customer Care (800-466-0992 or support@paysimple.com) to have it reset.

You can also find additional help with these PaySimple Resources: