A customer’s experience with your business has a far-reaching effect on not only their likelihood to return or spend more money with you, but their intention to spread positive or negative word-of-mouth about your business. Harvard Business Review published an article reporting that 81 percent of customers who had a hard time solving their problems […]
As mentioned in a previous post on infographics, Google Trends indicated an 800% increase in infographic popularity between 2010 and 2012. Judging from the abundance of infographics on just about any topic you can think of (a search for “infographic” on Google today returned 17,200,000 results), that popularity shows no signs of waning in 2014.
The following infographics, published in the last month, provide useful tips and information that will help you better run your small business.
With the tax-filing deadline creeping closer, this might possibly be one of the most stressful times of the year for a business owner with the ever changing tax codes. But, taxes don’t have to be a painful part of managing your business. Here are 4 quick ways to make taxes a breeze for your business […]
The PaySimple Customer Experience team won their 4th customer service award at the 2014 Stevie® Awards on Friday, February 21st, in the 8th Annual People’s Choice Stevie Awards for Sales & Customer Service in Las Vegas, Nevada. PaySimple won Silver for Best Use of Technology in Customer Service, an award that highlighted how systems like LiveOps, […]
Owning and operating a small business is a continuous uphill battle. You’re fighting the big guys to keep your business alive, tackling new obstacles each day, and staying busy trying to make your business successful. Knowing this, many people tend to focus on the percentage of small businesses that close shop each year, but it’s actually more valuable as […]
The date is set for a major change to the way we do commerce here in the United States. Starting in October of 2015, Visa and MasterCard will shift to EMV credit card technology to replace the swipe-and-sign system that we’re accustomed to today.
The EMV system, which is used widely in Europe and other parts of the world, makes it more difficult for criminals to obtain sensitive payment information and replicate transactions. Each EMV enabled “smart card” contains an embedded microchip and requires a PIN from the cardholder in order to complete a transaction. In other words, the microchip encrypts the smart card’s information, and the PIN adds another layer of protection for consumers; no PIN, no payment.
Research shows that small businesses are prime targets for malicious email attacks. These tips help you identify and safely deal with suspicious email before it can infect your computers, spread throughout your network, and compromise your personal information, and your customers’ personal information.
A recent meeting with a business partner spurred an interesting conversation about chargebacks. While chargebacks are a pretty common topic in our line of work, this time it touched on a notion that I hadn’t really considered before – how the risk of chargebacks can actually protect a business.